Unit Standard ID 13934 NQF Level 3, 4 Credits
Who should attend?
All sales personnel and business managers who have face to face contact with customers. We all know the pareto rule 80% customers make up 20% business? But what do we do about it and how do we implement it across the sales force?
Course objectives
Sell more profitably!.
How do individuals spend their time? (involves Pre work assessment on use of current resources, to be completed at least 4 weeks ahead of the course).
Understand the difference between efficient and effective.
Identify real costs of selling or not selling?.
Proven territory planning techniques.
Customer profiling and preparing a strategy for best use of time.
Recording and analysis of calls.
Course information
Maximum Delegates : 15 Suggested 6 - 8
Course Duration : 2 days Suggested 3 days
There is a lot of actual role play, and participation of real life examples required in the workshop, as well as pre-course work and some evening work.