COMMUNICATION SKILLS

Who should attend?
Anybody who communicates as part of their role, sales personnel, all managers, team leaders, customer service teams. This course should underpin the culture of any progressive organisation, as well as give individuals’ a better understanding how to get the best out of all forms of communication.
Course objectives
Improve relationships in all aspects of working life leading to improved results and mutual gains.
Understand your own preferred communication style.
Understand your colleagues assessment of your style (you might be surprised!).
Strengths and weakness of each style.
Adapting your style for mutual gain.
Turn theory into practice using role play exercises.
 
Course information
Maximum Delegates : 15
Course Duration : 2 days
The Course relies on honest candid feedback of the participating delegates. There is pre - work that would need to be completed 4 week before the workshop to allow full assessment of individual styles.